Terms and Conditions

Terms and Conditions of ORM Estates Ltd t/a Private Concierge Scotland, having their Registered Office at 43a Ballifeary Road, Inverness, IV3 5PG

Services provided as follows:

  • Chauffeur Drive and Transfers
  • Tours
  • Helicopter/Private Jet/Yacht Charter
  • Shooting
  • Hunting
  • Corporate Events
  • Incentive Travel
  • Overseas Travel
  • Car rental
  • Outdoor Pursuits
  • Restaurant Reservations
  • Personal Shopping
  • Close Protection Security
  • Household Staff
  • Concierge Services

Sub-Contracting (in relation to relevant services named above)

Where a service (as noted above) is not available, for any reason whatsoever, it would be normal practice to hire in from other contractors to satisfy the Clients’ requirements, unless specifically instructed to the contrary. In such circumstances, it should be understood that we would be acting as an agent for the Client. Any terms and conditions imposed by such contractors shall be binding on the Client as if they had directly contracted such services.

Contractual Obligations in relation to Hire

Whilst we will make every effort to fulfil all contractual obligations, we will not be held liable for any loss, damage, delay or inconvenience caused by the failure of any service on hire to attend or leave at the specified time of each hire, or for any deviation from the route notified by the Client, including any failure to complete such route, or for any delay in the operation of the hire caused by operational difficulties, breakdown or in any other manner howsoever caused, shall be limited to the cost of the hire.


In the event of cancellation of any hire/service, by the Client or by any person or body representing the Client, or a service being deemed to have been cancelled by the Client through their failure to pay the charges for the hire/service within the period stipulated, we reserve the right to charge the client a cancellation fee as follows:

At least 7 days written notice is required for cancellation of any service (with exception to Weddings) – Failure to do so shall result in the full balance not being refunded.

At least 30 days written notice is required for cancellation of any service (with exception to Weddings) – Failure to do so shall result in the deposit not being refunded together with 25% of the remaining balance, being due.

At least 90 days written notice is required for cancellation of a wedding service. Failure to do so shall result in the full deposit not being refunded, together with 50% of the remaining balance, being due.

Please also refer to the below Clause in relation to Payment Terms


A deposit is required to secure your booking. This will be 25% (non – refundable) of the full price. If your booking is offered on an advance purchase (prepaid basis) the full balance is payable at the time of booking. This will be non-refundable.

Payment Terms

Payment of the remaining cost of your booking shall be due 7 days before the date confirmed for your hire/service. Failure to pay this sum may result in your booking being cancelled by us. Please refer to our above Clause in relation to Cancellation charges.


We trust that you will have no cause to complain, but in the event of this being necessary, it must be done, in writing, as soon as possible and, in all events, within 3 days of the end of the hire.

Law and Jurisdiction:

This Agreement is governed by the laws of Scotland and the parties submit to the exclusive jurisdiction of the Scottish Courts to settle any dispute or claim arising from this Agreement